Refund policy

At Aurahaus, we want you to love your watch. If something isn't right, here's how our return and refund process works.

## 1. Return Eligibility

You can request a return within 7 days of receiving your order, provided:

- The watch is unused, unworn, and in its original condition
- Original packaging, box, and all accessories (tags, warranty card, links, etc.) are intact
- You have proof of purchase (order ID / invoice)

Items not eligible for return: 
- Products damaged due to misuse, mishandling, or normal wear and tear
- Items without original packaging
- Products purchased during clearance/final sale (if marked as such)

## 2. How to Initiate a Return

1. Contact us on WhatsApp or email within 7 days of delivery with your order ID and reason for return
2. Share clear photos/videos of the product if it's damaged or defective
3. Our team will review your request and confirm pickup/return shipping details
4. Once we receive and inspect the item, we'll notify you of approval or rejection

## 3. Damaged or Defective Items

If you receive a damaged, defective, or wrong item:

- Contact us within 48 hours of delivery with photos/videos as proof
- We will arrange a free replacement or full refund, based on your preference
- No return shipping charges will apply in this case

## 4. Refunds

Once your return is received and inspected:

- We will notify you of the approval or rejection of your refund
- Approved refunds will be processed within 7–10 business days 
- Refunds will be made to the original payment method (or via bank transfer/UPI for COD orders)
- Shipping charges (if any were paid) are non-refundable, unless the return is due to our error (wrong/damaged item)

## 5. Exchanges

We currently offer exchanges only for:
- Size/strap issues (subject to stock availability)
- Damaged or defective items

To request an exchange, follow the same process as returns and mention "Exchange" as the reason.

## 6. Order Cancellations

- Orders can be cancelled before dispatch by contacting us on WhatsApp or email
- Once an order is shipped, it cannot be cancelled, but you may initiate a return after delivery as per this policy

## 7. Return Shipping Costs

- If the return is due to a defect, damage, or our error: we bear the return shipping cost 
- If the return is due to change of mind or personal preference: the customer bears the return shipping cost 

## 8. Late or Missing Refunds

If you haven't received your refund within the stated timeframe:
- First check your bank/payment app again
- Contact your bank or payment provider, as processing times can vary
- If you've done this and still have not received your refund, contact us

## 9. Contact Us

For any return, refund, or exchange queries, reach out to us:

- Email: aurahaus07@gmail.com
- WhatsApp: 7433868943
- Website: aurahaus.shop